ORDERS & SHIPPING

INFORMATION ON ITEMS

For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to meet@onlystyleremains.be

ORDERS PROCESSING

OnlyStyleRemains.be reserves the right to refuse an order in the case in which there is no approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
OnlyStyleRemains.be reserves the right to delay any shipment in case OnlyStyleRemains.be cannot properly process orders due to any reasonable causes that are irrelevant to OnlyStyleRemains.be’s control.
OnlyStyleRemains.be reserves the right to refuse to process orders and/or service in any moment.

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.

SINGLE SHIPPING COSTS – FREE RETURNS*

OnlyStyleRemains.be delivers parcels all over the world via DHL Express that will provide a tracking number for each order.

In the current period, we offer FREE RETURNS*.

We also apply a unique shipping fee of €18 for European Countries and €28 outside EU, no matters of the sale amount.

Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

OnlyStyleRemains.be suggests customers to visit DHL website in order to monitor the status of the order.

OnlyStyleRemains.be cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to OnlyStyleRemains.be’s control.

Delivery for shipments addressed to European Union takes 2-3 working days.

Delivery for shipments addressed to the rest of the world takes 4-5 working days.

Do not hesitate to contact us for any further informations.

* limited to legal 14 working days of retraction right, allowed for online sales, which starts the day after delivery time.

DELIVERY

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
OnlyStyleRemains.be carefully seals parcels.
If the parcel appears damaged, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact OnlyStyleRemains.be at the e-mail address meet@onlystyleremains.be.
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently OnlyStyleRemains.be will not accept any related claim.

FAILED DELIVERY

By placing an order, customers establish a commercial relationship with OnlyStyleRemains.be and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender OnlyStyleRemains.be in Belgium at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

COVID19 SANITARY MEASURES

We take all sanitary measures based on the recommendations of the National Security Council.
We are only 2 and reorganized our tasks to achieve them in two different parts of our office.

SALES ONLINE

Only one of us prepares the shipment, wearing an appropriate mask and hygienic gloves.
The work surface is disinfected before and after each shipment.
We work with DHL service delivery. DHL employees also follow a list of health requirements.

FOR A PERSONAL SHOPPING EXPERIENCE IN OUR SHOWROOM

We only accept one appointment at a time to offer a unique and comprehensive service to the client. You can come alone or up to 4 people at the same time. We kindly ask you to respect the social distance of 1.5 m between you and the people accompanying you if you do not live under the same roof.

Mask and hydroalcoholic gel are available.
The fitting room and the floor are treated before your visit.
Payment is made only by card. The terminal is disinfected after each use.
We respect a delay of 3 hours between each appointment.

Tried on clothes will remain stocked apart for 24 hours.

Take an appointment

RETURNS

Each return is treated following precaution measures.
The one of us who prepare the shipments is not the same who unpack the returns. 
When returned, an item is stocked apart during 24 hours.

Please find here the Guide published on the SPF Economy website.